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Frequently Asked Questions

Find answers to the most common questions about Travel Bag UK's services, policies, and more.

What is the process to book a flight?

You can book a flight on Travel Bag UK by selecting your departure and destination cities, choosing your dates, and completing the booking with secure payment.

How can I check my flight status?

Log in to your account and go to "My Bookings" or use your booking reference to track the flight status directly on our website.

What payment methods are accepted?

Travel Bag UK accepts all major debit/credit cards, PayPal, and bank transfers.

How can I cancel or change my booking?

Log in to your account, find the booking you want to modify, and follow the steps. Some bookings may be subject to airline change/cancellation fees.

What is your refund policy?

Refund eligibility depends on your ticket type. If refundable, your refund will be processed within 7–10 business days.

Can I add baggage after booking?

Yes, extra baggage can be added through "Manage My Booking" at least 24 hours before your flight's departure.

Do you offer group discounts?

We offer special pricing for groups of 10 or more passengers. Contact our support team for a personalized quote.

What documents do I need for international travel?

You will typically need a valid passport, visa (if applicable), and your flight ticket. Always check the destination country’s entry requirements beforehand.

How early should I arrive at the airport?

We recommend arriving at least 3 hours prior to international flights and 2 hours for domestic flights.

Are there any hidden charges?

No, Travel Bag UK maintains transparent pricing. Any optional services or additional fees (like baggage) are clearly shown before checkout.

Can I book multi-city trips?

Yes, use our multi-city booking tool to plan trips with multiple destinations under one booking.

Do you provide assistance for special needs?

Yes, we offer special assistance. Please contact our support team at least 48 hours in advance so we can make necessary arrangements with the airline.

What should I do if my flight is delayed?

If your flight is delayed, you’ll receive updates via SMS or email. You can also log in to "My Bookings" for real-time info.

Is travel insurance available?

Yes, we offer travel insurance add-ons during the checkout process for enhanced travel protection.

How do I contact customer support?

You can reach Travel Bag UK via our Contact Us page or call our 24/7 customer helpline.

Are pets allowed on flights?

Some airlines allow pets under certain conditions. Please check the airline’s pet policy or contact our team before booking.

Can I book flights for someone else?

Yes, simply enter the passenger’s details during the booking process. You can use your payment method to complete it.

What is the maximum baggage allowance?

This varies by airline and ticket class. Refer to your booking confirmation or contact our team for details.

Can I request a refund if I miss my flight?

Refund eligibility for missed flights depends on your ticket terms and the airline's policy. Please reach out to our support team for help.

How do I know if my booking is confirmed?

Once payment is complete, you'll receive a confirmation email with your e-ticket and booking details.